Those that have been unfortunate enough to have encountered dead or stuck pixels on their Nintendo Switch have been advised that such an issue “should not be considered a defect.”
The situation has spread like wildfire on Reddit, where users have likened the company’s stance to Sony in how they reacted when the same complaint was directed at their PlayStation Portable (PSP).
“Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect,” Nintendo writes on their support page.
Defective pixels have become characteristic on LCD screens, and refer to any pixel that is not performing as expected. A dead pixel is usually the result of a manufacturing anomaly, while a stuck pixel can disappear over time and there is a chance that the user can fix them.