GAME website returns, as company provides situation update

Today has seen the return of GAME.co.uk and Gamestation.co.uk, although much of its services remain in disarray as the games specialist retailer is hopefully preparing to exit administration.

Consumers are free to place online orders, for new and pre-owned stock, yet there will be disruption over the next few days whilst changes are made.

GAME Reward Cards remain suspended through the website, with points still being able to be earned but not redeemable, whereas Gift Cards are still suspended. Yesterday brought news that the GAME Reward Cards were reactivated, but such functionality isn’t yet available online.

Similarly consumers may not place pre-orders, those that have placed pre-order deposits unable to claim a refund.

Information regarding the current situation, provided by GAME, can be found here, and is copied below:

Dear GAME customers,

Here’s some important news about us. GAME Group plc (the parent company of GAME in the UK) is now in administration. We want you to know that the Administrators’ aim at this time is to continue trading while they seek to find a new owner for the business.

In the meantime, we’ve had to make some changes, which are summarised below. Some of them are temporary, some are permanent.

1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.

2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.

3.Preorders: No new preorders can be taken until further notice. No refunds can be given for any preorder deposits which have been paid. We are reviewing this over the next week.

4.GAME Reward card: We have had to suspend use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.

5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.

6.GAMEWallet: The value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.

7.Preowned Software: You can still buy preowned products at great prices in your local store or online. If you trade in a preowned software item then you will still be able to earn Reward points and use your trade in to exchange for another item. You will not be able to trade in preowned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.

8.Preowned Hardware: We have had to suspend trade in for preowned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.

9.Click and Collect titles: We have had to suspend this service. We apologise for any inconvenience this causes.

MJA Jervis and SD Maddison have been appointed as Joint Administrators of The GAME Group plc, Game Stores Group Limited, Gameplay (GB) Limited, Game (Stores) Limited, Games Station Limited, Game (Retail) Limited and Gamestation Limited on 26 March 2012 to manage their affairs, business and property as their agents and without personal liability. MJA Jervis and SD Maddison are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

Written by
After starting out with a Yellow Game Boy and a copy of Donkey Kong Land, Alex once hid in his room to play The Legend of Zelda: Ocarina of Time one Christmas. Now he shares his thoughts on Nintendo Insider, keeping track of everything to do with Nintendo.

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