Nintendo, HMV and GAME deny The Sun’s false Nintendo 3DS claims
The Sun newspaper have published a report this morning, claiming that the Nintendo 3DS “has left thousands with dizziness and headaches, so much so that it has resulted in “record return levels.”
Having sought confirmation from Nintendo, HMV and GAME – the three companies that the tabloid mentions – Eurogamer has received contrary reports, revealing that things are once again being blown out of proportion.
“Recent reports are incorrect,” a spokesperson from Nintendo explained. “The number of calls and emails with queries on Nintendo 3DS is in fact well below the rate experienced during past hardware launches and having spoken with our retail partners there are only a handful of people who have actually gone into stores to request a refund.”
“Nintendo 3DS was designed with a 3D depth slider that lets users adjust the 3D effect so that everyone can still enjoy this product. When viewing any kind of 3D images, including movies and on TV, some people might experience minor discomfort. The effects are short term and have no lasting effect; most people can continue after taking a break.”
Further to this, GAME revealed that “We’ve had less than five people complain that they feel sick and want to return [the 3DS].”
GAME were also keen to mention that under the Sale of Goods Act, refunds cannot be given for a device allegedly making someone feel ill. Refunds can only be offered should a product be technically faulty.
So, where did The Sun pull their “thousands” of consumers from then? Overall trade-in numbers it would seem, according to HMV.
“Contrary to a report in today’s media, we would like to make clear that we are not aware of any manufacturing fault with the 3DS console – which we have seen huge demand for, and that we have not issued any refunds for it and nor are we doing,” HMV confirmed, also conflicting with The Sun’s claim that HMV was “refunding fully.”
“A number of customers are, however, choosing to take us up on our pre-played games offer – which is a totally different thing, where they can trade-in previously purchased games products, including the 3DS if they so choose, against any other products that we stock in-store up to a pre-determined set value,” HMV added.
Nintendo also made sure to highlight that over 430 GAME and 150 HMV stores have Nintendo 3DS display units to show to consumers before they buy a machine, as well as “a large number” of other retailers also using their own stock to demonstrate the hardware.
“Our advice for anyone concerned about potential side-effects or for anyone who just wants to take a look at a Nintendo 3DS is to ask to see and play one before they buy,” said Nintendo. “Most stores will only be too happy to oblige.”