Nintendo of America president Doug Bowser has commented on the controversy that continues to surround the reports about drifting issues with the Joy-Con controllers for Nintendo Switch.
The company’s goal remains for consumers to have a positive experience, but when Joy-Con are sent in for repair they have the chance to see what has caused the issue and “make improvements” to the production process moving forward.
“First and foremost, we want every consumer to have a great experience with their Nintendo Switch and with the games they play on Nintendo Switch. That’s of utmost importance to us,” Bowser reiterated to Polygon.
“Our mission is to put smiles on faces. And we want to make sure that happens. If consumers have any issue with our hardware and/or software, we want them to contact us, when we will work through the proper solution to get them up and running as fast as possible.
“Specific to the Joy-Cons themselves, we’ve been working very closely with consumers if and when they might have issues, whether it’s a replacement or repair. And then, what I will say, as we look at our repair cycles, we’re always looking at what is being sent in and for what reasons, and understanding that better. And without going into any details, it always gives us an opportunity to make improvements as we go forward.”
Nintendo Switch is now available at retailers around the world.