Niantic Address Controversial Pokémon GO Update Concerns

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Niantic released a new software update for Pokémon GO at the weekend, but players have reacted negatively to the changes that have been made.

Admitting that they haven’t communicated well, Niantic has now moved to explain why the ‘3-step’ display has been removed and their reasons behind blocking third-party tracking services.

That will largely see the ‘3-step’ display replaced by an improved feature, as the original did not meet their own expectation. While third-party services have been “interfering” with Niantic’s ability to maintain the quality of the service, as well as rolling it out to more countries around the world.

Trainers,

As many of you know, we recently made some changes to Pokémon GO.

– We have removed the ‘3-step’ display in order to improve upon the underlying design. The original feature, although enjoyed by many, was also confusing and did not meet our underlying product goals. We will keep you posted as we strive to improve this feature.

– We have limited access by third-party services which were interfering with our ability to maintain quality of service for our users and to bring Pokémon GO to users around the world. The large number of users has made the roll-out of Pokémon GO around the world an… interesting… challenge. And we aren’t done yet! Yes, Brazil, we want to bring the game to you (and many other countries where it is not yet available).

We have read your posts and emails and we hear the frustration from folks in places where we haven’t launched yet, and from those of you who miss these features. We want you to know that we have been working crazy hours to keep the game running as we continue to launch globally. If you haven’t heard us Tweeting much it’s because we’ve been heads down working on the game. But we’ll do our best going forward to keep you posted on what’s going on.

Be safe, be nice to your fellow trainers, and keep on exploring.

The Pokémon GO team

Written by
After starting out with a Yellow Game Boy and a copy of Donkey Kong Land, Alex once hid in his room to play The Legend of Zelda: Ocarina of Time one Christmas. Now he shares his thoughts on Nintendo Insider, keeping track of everything to do with Nintendo.

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